Frequently asked questions

Who do I contact about a public transport maintenance issue?

Whilst VicTrack owns Victoria’s railway land and infrastructure, it leases almost all of these assets to private operators who are responsible for their maintenance. This includes tracks, signals, commuter car parks, underpasses and footbridges, bridges, level and pedestrian crossings, and railway reserves. Therefore, if your maintenance enquiry falls within metropolitan Melbourne, contact MTM. Or, if it relates to intestate and country sites, contact V/Line or ARTC.

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Who do I contact about a graffiti issue?

Private operators are responsible for the removal of graffiti and rubbish from the assets they lease and maintain from VicTrack. Therefore, if your enquiry falls within metropolitan Melbourne, contact MTM. Or, if it relates to interstate and country sites, contact V/Line or ARTC.

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What land is VicTrack responsible for maintaining?

Most of Victoria’s railway land and infrastructure is leased to private operators. VicTrack maintains vacant railway land not used to run rail services (land that is outside rail reserves, stations and car parks) and a small amount of rail infrastructure not leased to the Director of Public Transport. For more information on Victoria’s rail maintenance jurisdiction, see this guide.

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How does a third party gain access to VicTrack land?

VicTrack manages requests from third parties seeking access to VicTrack owned land to install infrastructure for their own projects or to create shared pathways. To enquire about third party access and licensing, or to submit an application, please phone (03) 9619 8641.

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How do I submit a tender to VicTrack?

VicTrack incurs expenditure each year for a wide range of works, services and materials necessary for the operation, maintenance and improvements to its assets. VicTrack manages the tendering process through its e-tendering website. For general information, visit tenders and contracts.

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How do I find out who owns a parcel of land or building?

VicTrack is responsible for managing over 1,800 tenancies across Victoria. These include commercial, retail and industrial sites but also important heritage buildings and some 800 land parcels for use as neghbourhood parkland. To enquire about a specific site, please contact VicTrack Property on (03) 9619 8889.

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How do I get rail timetable and booking information?

As infrastructure owner, VicTrack is not directly involved in the provision of passenger or freight transport services. Therefore, for travel information within metropolitan Melbourne, contact MTM. And, for country and interstate passenger and freight services, contact V/Line or ARTC.

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How do I find out about rail crossing upgrades?

VicTrack continues to work with Government to deliver the Level and Pedestrian Crossing Upgrade Program. These extensive works are increasing the level of safety protection at crossings throughout the state. Information on completed upgrades can be found here.

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How can I access Railmap?

VicTrack provides customers and stakeholders with access to RailMap, a web-based geo-spatial information system of land owned and leased by VicTrack. You can access RailMap here.

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How do I apply for track access to VicTrack’s rail sidings?

VicTrack provides track access in sidings within the Dynon precinct. These arrangements are subject to the Victorian Rail Access Regime as administered by the Victorian Essential Services Commission (ESC). To enquire about access to these sidings, email victrack@victrack.com.au

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Who do I talk to about heritage matters?

VicTrack conducts an annual program of restoring and maintaining significant historic buildings and structures throughout Victoria with the guidance and support of Heritage Victoria. VicTrack also manages many of Victoria’s historical locations such as the Hawthorn Tram Depot and Newport Workshops. For further information about the VicTrack heritage works, email victrack@victrack.com.au

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Will VicTrack contribute to the cost of fencing?

Under the Rail Corporations Act 1996, the State is not obligated to fence railway lines. However, in certain cases fencing can be erected where warranted as determined by the Director of Public Transport.

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