As a government agency, we uphold the highest standards of accountability and integrity. We work to various statutory and commercial regulatory standards, which are set out in VicTrack’s policies and procedures – and we are compliant with all necessary public disclosures.
Our various policies, disclosures and compliance standards include:
As a government agency, we uphold the highest standards of accountability and integrity. We work to various statutory and commercial regulatory standards, which are set out in VicTrack’s policies and procedures – and we are compliant with all necessary public disclosures.
Our various policies, disclosures and compliance standards include:
The Transport Integration Act 2010 is the guiding legislative framework for VicTrack and the entire transport portfolio.
As well as ensuring integration and sustainability are core principles of Victorian transport agencies, the Act aims to align corporate planning to Department of Transport and Planning strategic priorities.
Requirements under the Act
The Act requires that all decisions affecting the transport system be made within the same integrated decision-making framework and support the same objectives, and:
Functions of VicTrack under the Act
VicTrack is one of the key transport agencies recognised under the Act and its roles as a transport corporation are defined as primarily to support the transport system, for other purposes which support government policy and for commercial gain if the development or use will not compromise the current or future transport system.
The functions of VicTrack under the Act are to act as custodian of transport-related and non-transport related land and assets and other functions that include providing access to, and maintaining, non-operational land for:
VicTrack also has a role to provide strategic advice to the Department of Transport and Planning; and the Department of Energy, Environment and Climate Action in relation to environmental aspects of sustainable land management, to develop a telecommunication network and services to support the transport system, maintain data in respect to transport-related land and assets and promote the sustainable development of land not required for the future development of the transport system.
The Act also states that in performing these functions VicTrack should engage with stakeholders to ensure better outcomes for all Victorians, conduct research relating to the performance of its functions and efficiently deal with any complaints relating to the performance of its functions.
The Transport Integration Act 2010 is the guiding legislative framework for VicTrack and the entire transport portfolio.
As well as ensuring integration and sustainability are core principles of Victorian transport agencies, the Act aims to align corporate planning to Department of Transport and Planning strategic priorities.
Requirements under the Act
The Act requires that all decisions affecting the transport system be made within the same integrated decision-making framework and support the same objectives, and:
Functions of VicTrack under the Act
VicTrack is one of the key transport agencies recognised under the Act and its roles as a transport corporation are defined as primarily to support the transport system, for other purposes which support government policy and for commercial gain if the development or use will not compromise the current or future transport system.
The functions of VicTrack under the Act are to act as custodian of transport-related and non-transport related land and assets and other functions that include providing access to, and maintaining, non-operational land for:
VicTrack also has a role to provide strategic advice to the Department of Transport and Planning; and the Department of Energy, Environment and Climate Action in relation to environmental aspects of sustainable land management, to develop a telecommunication network and services to support the transport system, maintain data in respect to transport-related land and assets and promote the sustainable development of land not required for the future development of the transport system.
The Act also states that in performing these functions VicTrack should engage with stakeholders to ensure better outcomes for all Victorians, conduct research relating to the performance of its functions and efficiently deal with any complaints relating to the performance of its functions.
The Freedom of Information Act 1982 (FOI Act) gives members of the community an enforceable right to information held by the government.
VicTrack supports this right by:
The FOI Officer for VicTrack can be contacted via email or by phoning 03 9619 1111. A fee of $31.80 should accompany any request. You do not need to make a FOI request to access former employee records. Read more below.
Part II Information Statement
The FOI Part II Information Statement outlines VicTrack’s role, and makes it easy to find information about VicTrack’s key services and functions. It sets out what information is available to the public, and reduces the need for you to submit requests under the FOI Act.
FOI Statement 1 - Organisation and functions
As the state’s public transport asset owner, VicTrack holds a diverse portfolio of property, rail and telecommunications assets. We are a statutory corporation established under the Transport Integration Act 2010, and a state-owned enterprise with an independent Board, which reports to the Minister for Transport Infrastructure, the Minister for Public and Active Transport and the Treasurer.
Since we began in 1997, we’ve remained largely self-funded as the owner of Victoria’s railway land and associated infrastructure, and much of its rolling stock via Rolling Stock Holdings. Our assets are primarily leased via the Department of Transport and Planning to Victoria’s rail and tram operators, who are responsible for public transport services and ongoing management of the assets.
The telecommunications infrastructure that underpins our transport network is operated by VicTrack and leveraged to deliver telecommunications services to other government agencies. Information relating to VicTrack’s organisation and function can be found at various locations, including this website and online publications.
FOI Statement 2 - Categories of documents and document types
VicTrack creates a large number of documents and records in the course of its work. VicTrack uses HP Content Manager (HPCM) to classify, store, access and manage its records.
VicTrack’s records are organised in HPCM by subject and type (document, contract, enquiry, etc.), and filed by business unit and subject matter. They are managed in accordance with VicTrack’s record management policy, and standards issued by the Public Record Office of Victoria under the Public Records Act 1973.
Some categories of records/files include:
VicTrack also holds former employees’ records. You do not ordinarily need to make an FOI request to access these records. Please contact People and Culture in the first instance and they will forward your request to the appropriate person.
FOI Statement 3 – FOI arrangements
Under the FOI Act, you have the right to request information and access documents about your personal affairs and the activities of VicTrack. Access to documents may be obtained through a written request to the Freedom of Information Officer as detailed in section 17 of the FOI Act. The request must:
Requests should be submitted to:
The Freedom of Information Officer
VicTrack
GPO Box 1681
Melbourne Victoria 3001
FOI Statements 4, 5 and 6 – Publications (including rules, policies and procedures and reports)
VicTrack publishes a wide range of information on this website. produces a range of research, statistics and reports, many of which can be found on this website. Additional information, specified by Financial Reporting Direction 22C, is available on request to relevant Ministers, Members of Parliament and the public (subject to FOI requirements, if applicable).
Location of information relating to VicTrack
VicTrack structure and core functions
VicTrack Annual Report
General enquiries
More information
How VicTrack is complying with FOI obligations (read page 185 of our 2021-2022 Annual Report)
General information on lodging requests
Whole of Victorian Government FOI web resource
The Freedom of Information Act 1982 (FOI Act) gives members of the community an enforceable right to information held by the government.
VicTrack supports this right by:
The FOI Officer for VicTrack can be contacted via email or by phoning 03 9619 1111. A fee of $31.80 should accompany any request. You do not need to make a FOI request to access former employee records. Read more below.
Part II Information Statement
The FOI Part II Information Statement outlines VicTrack’s role, and makes it easy to find information about VicTrack’s key services and functions. It sets out what information is available to the public, and reduces the need for you to submit requests under the FOI Act.
FOI Statement 1 - Organisation and functions
As the state’s public transport asset owner, VicTrack holds a diverse portfolio of property, rail and telecommunications assets. We are a statutory corporation established under the Transport Integration Act 2010, and a state-owned enterprise with an independent Board, which reports to the Minister for Transport Infrastructure, the Minister for Public and Active Transport and the Treasurer.
Since we began in 1997, we’ve remained largely self-funded as the owner of Victoria’s railway land and associated infrastructure, and much of its rolling stock via Rolling Stock Holdings. Our assets are primarily leased via the Department of Transport and Planning to Victoria’s rail and tram operators, who are responsible for public transport services and ongoing management of the assets.
The telecommunications infrastructure that underpins our transport network is operated by VicTrack and leveraged to deliver telecommunications services to other government agencies. Information relating to VicTrack’s organisation and function can be found at various locations, including this website and online publications.
FOI Statement 2 - Categories of documents and document types
VicTrack creates a large number of documents and records in the course of its work. VicTrack uses HP Content Manager (HPCM) to classify, store, access and manage its records.
VicTrack’s records are organised in HPCM by subject and type (document, contract, enquiry, etc.), and filed by business unit and subject matter. They are managed in accordance with VicTrack’s record management policy, and standards issued by the Public Record Office of Victoria under the Public Records Act 1973.
Some categories of records/files include:
VicTrack also holds former employees’ records. You do not ordinarily need to make an FOI request to access these records. Please contact People and Culture in the first instance and they will forward your request to the appropriate person.
FOI Statement 3 – FOI arrangements
Under the FOI Act, you have the right to request information and access documents about your personal affairs and the activities of VicTrack. Access to documents may be obtained through a written request to the Freedom of Information Officer as detailed in section 17 of the FOI Act. The request must:
Requests should be submitted to:
The Freedom of Information Officer
VicTrack
GPO Box 1681
Melbourne Victoria 3001
FOI Statements 4, 5 and 6 – Publications (including rules, policies and procedures and reports)
VicTrack publishes a wide range of information on this website. produces a range of research, statistics and reports, many of which can be found on this website. Additional information, specified by Financial Reporting Direction 22C, is available on request to relevant Ministers, Members of Parliament and the public (subject to FOI requirements, if applicable).
Location of information relating to VicTrack
VicTrack structure and core functions
VicTrack Annual Report
General enquiries
More information
How VicTrack is complying with FOI obligations (read page 185 of our 2021-2022 Annual Report)
General information on lodging requests
Whole of Victorian Government FOI web resource
VicTrack is committed to the aims and objectives of the Public Interest Disclosures Act 2012.
We do not tolerate improper or corrupt conduct by our employees or officers, nor the taking of reprisals against those who come forward to disclose such conduct.
We recognise the value of transparency and accountability in our administrative practices, and support the making of disclosures that reveal improper or corrupt conduct, or reveal taking of reprisals against those who come forward to disclose such conduct.
We will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal for making the disclosure. We will also afford natural justice to the person who is the subject of the disclosure.
How do I report an allegation?
There are a number of avenues available to report an allegation.
A disclosure of misconduct or an improper state of affairs or circumstances about VicTrack made by an eligible recipient, may trigger whistleblower protections under the Corporations Act 2001. The Public Interest Disclosure Coordinator (who is VicTrack’s General Counsel) is authorised by VicTrack to receive Protected Disclosures under the Corporations Act 2001.
The General Counsel can be contacted by:
All other public interest disclosures must be made directly to the Independent Broad-Based Anti-Corruption Commission (IBAC) in accordance with its procedures and guidelines.
VicTrack is committed to the aims and objectives of the Public Interest Disclosures Act 2012.
We do not tolerate improper or corrupt conduct by our employees or officers, nor the taking of reprisals against those who come forward to disclose such conduct.
We recognise the value of transparency and accountability in our administrative practices, and support the making of disclosures that reveal improper or corrupt conduct, or reveal taking of reprisals against those who come forward to disclose such conduct.
We will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal for making the disclosure. We will also afford natural justice to the person who is the subject of the disclosure.
How do I report an allegation?
There are a number of avenues available to report an allegation.
A disclosure of misconduct or an improper state of affairs or circumstances about VicTrack made by an eligible recipient, may trigger whistleblower protections under the Corporations Act 2001. The Public Interest Disclosure Coordinator (who is VicTrack’s General Counsel) is authorised by VicTrack to receive Protected Disclosures under the Corporations Act 2001.
The General Counsel can be contacted by:
All other public interest disclosures must be made directly to the Independent Broad-Based Anti-Corruption Commission (IBAC) in accordance with its procedures and guidelines.
In keeping with the standards issued by the Victorian Public Sector Commission and in line with the minimum accountabilities applying to all public sector organisations, we are required to maintain and publish our:
Gifts, Benefits and Hospitality Policy
Register of offers of Gifts, Benefits and Hospitality received 2022-23
Register of offers of Gifts, Benefits and Hospitality received 2021-22
In keeping with the standards issued by the Victorian Public Sector Commission and in line with the minimum accountabilities applying to all public sector organisations, we are required to maintain and publish our:
Gifts, Benefits and Hospitality Policy
Register of offers of Gifts, Benefits and Hospitality received 2022-23
Register of offers of Gifts, Benefits and Hospitality received 2021-22
VicTrack believes that all workers deserve to be treated with dignity and respect. We are committed to ensuring any form of modern slavery (including human trafficking, forced marriage, forced labour, debt bondage and deceptive recruiting) does not occur in our business or supply chain.
We have developed an Anti-Modern Slavery policy to meet our moral and ethical obligations to end modern slavery.
VicTrack’s Modern Slavery Act Statement sets out the actions we have taken to address modern slavery and human trafficking risks in our business, operations and supply chain.
VicTrack believes that all workers deserve to be treated with dignity and respect. We are committed to ensuring any form of modern slavery (including human trafficking, forced marriage, forced labour, debt bondage and deceptive recruiting) does not occur in our business or supply chain.
We have developed an Anti-Modern Slavery policy to meet our moral and ethical obligations to end modern slavery.
VicTrack’s Modern Slavery Act Statement sets out the actions we have taken to address modern slavery and human trafficking risks in our business, operations and supply chain.
VicTrack is committed to continuously improving its governance and compliance program while upholding codes of conduct and other policies relating to ethical business practices.
When to make a report
Any VicTrack employee, supplier or member of the public can report an ethics violation if they:
have reason to believe a VicTrack employee or supplier has violated or is in violation of the policies
want to report issues involving any misconduct by an employee of VicTrack or any of VicTrack’s suppliers.
How to report an ethics violation
Email VicTrack's General Counsel at generalcounsel@victrack.com.au. Reports are confidential and will be investigated and discussed with the relevant Group Manger, Executive General Manager or the Chief Executive.
You can also report any actual or suspected issues, wrongdoing or illegal conduct through the VicTrack's Speak Up Integrity Hotline, an independent and externally managed service provided by Core Integrity.
You can remain anonymous when making a report to the Speak Up hotline. Please note that sometimes anonymous reports can be more difficult to investigate.
You can report an issue or suspected issue via the Integrity Hotline:
More information
We encourage any employee, supplier or member of the public to report violations or suspected violations of any of the policies and misconduct which relate to:
accounting, financial reporting and internal control rules
health, safety and environmental laws
confidential information
discrimination, bullying and sexual harassment.
Protected disclosures (or public interest disclosures) will be referred to the Independent Broad-based Anti-Corruption Commission (IBAC). IBAC assesses whether a complaint meets the criteria to be a protected disclosure. The criteria specified in the Act are that:
Note: Transactional issues such as deliveries, payments or other related items should not be reported through this channel. Instead, contact the VicTrack employee you are transacting with.
VicTrack is committed to continuously improving its governance and compliance program while upholding codes of conduct and other policies relating to ethical business practices.
When to make a report
Any VicTrack employee, supplier or member of the public can report an ethics violation if they:
have reason to believe a VicTrack employee or supplier has violated or is in violation of the policies
want to report issues involving any misconduct by an employee of VicTrack or any of VicTrack’s suppliers.
How to report an ethics violation
Email VicTrack's General Counsel at generalcounsel@victrack.com.au. Reports are confidential and will be investigated and discussed with the relevant Group Manger, Executive General Manager or the Chief Executive.
You can also report any actual or suspected issues, wrongdoing or illegal conduct through the VicTrack's Speak Up Integrity Hotline, an independent and externally managed service provided by Core Integrity.
You can remain anonymous when making a report to the Speak Up hotline. Please note that sometimes anonymous reports can be more difficult to investigate.
You can report an issue or suspected issue via the Integrity Hotline:
More information
We encourage any employee, supplier or member of the public to report violations or suspected violations of any of the policies and misconduct which relate to:
accounting, financial reporting and internal control rules
health, safety and environmental laws
confidential information
discrimination, bullying and sexual harassment.
Protected disclosures (or public interest disclosures) will be referred to the Independent Broad-based Anti-Corruption Commission (IBAC). IBAC assesses whether a complaint meets the criteria to be a protected disclosure. The criteria specified in the Act are that:
Note: Transactional issues such as deliveries, payments or other related items should not be reported through this channel. Instead, contact the VicTrack employee you are transacting with.
Telecommunications Acceptable Use Policy
The Telecommunications Acceptable Use Policy communicates to customers acceptable usage and access requirements of VicTrack's telecommunications services and resources.
The policy applies to all individuals who access, use and/or maintain VicTrack's telecommunications services.
This includes:
Telecommunications Customer Service Guarantee Policy
As a supplier of standard telephone services, we must comply with the Telecommunications (Customer Service Guarantee) Standard 2011.
The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. VicTrack must meet minimum performance requirements for specified services and pay damages to customers when these are not met.
Telecommunications Industry Ombudsman Complaints Policy
The Telecommunications Industry Ombudsman Complaints Policy sets out guidelines for the correct handling of complaints by VicTrack staff that are registered with the TIO and referred to VicTrack for action.
Telecommunications Acceptable Use Policy
The Telecommunications Acceptable Use Policy communicates to customers acceptable usage and access requirements of VicTrack's telecommunications services and resources.
The policy applies to all individuals who access, use and/or maintain VicTrack's telecommunications services.
This includes:
Telecommunications Customer Service Guarantee Policy
As a supplier of standard telephone services, we must comply with the Telecommunications (Customer Service Guarantee) Standard 2011.
The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. VicTrack must meet minimum performance requirements for specified services and pay damages to customers when these are not met.
Telecommunications Industry Ombudsman Complaints Policy
The Telecommunications Industry Ombudsman Complaints Policy sets out guidelines for the correct handling of complaints by VicTrack staff that are registered with the TIO and referred to VicTrack for action.
We are a state-owned organisation with an independent Board. We are the owners of Victoria’s transport assets, and work alongside
Most of our railway land, assets and buildings are leased to the public transport operators, and they are responsible for maintaining the assets leased to them.
