As a government agency, we uphold the highest standards of accountability and integrity. We work to various statutory and commercial regulatory standards, which are set out in VicTrack’s policies and procedures – and we are compliant with all necessary public disclosures.

Our various policies, disclosures and compliance standards include:

As a government agency, we uphold the highest standards of accountability and integrity. We work to various statutory and commercial regulatory standards, which are set out in VicTrack’s policies and procedures – and we are compliant with all necessary public disclosures.

Our various policies, disclosures and compliance standards include:

  • Freedom of Information

    The Freedom of Information Act 1982 (FOI Act) gives members of the community a legally enforceable right to access documents held by the government.

    VicTrack supports this right by:

    • making information about VicTrack's operations available to the public by publishing them on our website and making various publications, such as Annual Reports, available for download
    • making rules and information about our practices available to those affected by them
    • facilitating a general right-of-access to documents held by VicTrack (this access is limited only by the proper application of exceptions and exemptions provided in the FOI Act).
    • delivering an efficient, timely and reasonably-costed process for disclosing information.

    The FOI Officer for VicTrack can be contacted via email or by phoning 03 9619 1111. A fee of $34.50* should accompany any request. For more information about how to make a request, see the resources published by the Office of the Victorian Information Commissioner. If you are a current or former employee of VicTrack, you do not need to make an FOI request to access your own employee records. Read more below. 

    * the FOI fee increases every year on 1 July.

     

    CCTV and operational records 
    Please note that VicTrack is the custodial owner of Victoria’s rail assets and we do not operate train and tram services.   

    VicTrack maintains and manages network infrastructure, bridges, open land and heritage buildings, and we operate commercial facilities like the Dynon Rail Freight Terminal and Newport Railway Workshops.   

    However, most of our assets such as stations, tracks, signalling, underpasses and footbridges, are leased and maintained by Victoria’s rail and tram operators (Metro Trains Melbourne for metropolitan train services, V/Line for regional services and Yarra Trams for tram services. 

    FOI requests to V/Line may be made directly to foi@vline.com.au. You can find more information about their process on V/Line's FOI page.

    FOI requests to to Metro Trains Melbourne or Yarra Trams can be made to the Department of Transport and Planning.

    To see a diagram of our relationships with our transport partners, go to our role page.

    That means that if you have questions about a specific incident or accident which occurred at a train station or tram stop, or onboard a train or a tram, or you are seeking CCTV footage where CCTV has been installed, please note those CCTV are owned by the operators and not by VicTrack, and we do not commonly hold or collect CCTV footage.  For more information about CCTV read the Transport Victoria website. 

    If you have any concerns or would like additional information about whether you should make an FOI request to VicTrack, we are happy to assist.  Please contact VicTrack’s FOI Officer at foi.requests@victrack.com.au.   

      

    Part II Information Statement
    The FOI Part II Information Statement outlines VicTrack’s functions, operations and responsibilities. It describes what information is already available to the public and reduces the need for you to submit requests under the FOI Act. 

     

    Organisation and functions
    As the state’s public transport asset owner, VicTrack holds a diverse portfolio of property, rail and telecommunications assets. We are a statutory corporation established under the Transport Integration Act 2010, and a state-owned enterprise with an independent Board, which reports to the Minister for Transport Infrastructure, the Minister for Public and Active Transport and the Treasurer. 

    Since we began in 1997, we’ve remained largely self-funded as the owner of Victoria’s railway land and associated infrastructure, and much of its rolling stock via Rolling Stock Holdings. Our assets are primarily leased via the Department of Transport and Planning to Victoria’s rail and tram operators, who are responsible for public transport services and ongoing management of the assets.

    The telecommunications infrastructure that underpins our transport network is operated by VicTrack and leveraged to deliver telecommunications services to other government agencies. Information relating to VicTrack’s organisation and function can be found at various locations, including this website and online publications.


    Categories of documents and document types
    VicTrack creates a large number of documents and records in the course of its work. VicTrack uses HP Content Manager (HPCM) to classify, store, access and manage its records. 

    VicTrack’s records are organised in HPCM by subject and type (document, contract, enquiry, etc.), and filed by business unit and subject matter. They are managed in accordance with VicTrack’s record management policy, and standards issued by the Public Record Office of Victoria under the Public Records Act 1973.

    Some categories of records/files include:

    • policies, procedures and standards
    • briefings and reports
    • registers
    • correspondence
    • financial records
    • photographs, images, and multimedia objects
    • maps and plans
    • annual reports.

     

    VicTrack also holds current and former employees’ records. You do not ordinarily need to make an FOI request to access these records. Please contact People and Culture in the first instance and they will forward your request to the appropriate person.


    FOI arrangements
    Under the FOI Act, you have the right to request information and access documents about your personal affairs and the activities of VicTrack. Access to documents may be obtained through a "written" (including electronically, such as by email) request to the Freedom of Information Officer as detailed in section 17 of the FOI Act. The request must:

    • be in writing
    • identify as clearly as possible which document/s is/are being requested
    • be accompanied by the appropriate application fee ($34.50*), which may be waived or reduced on hardship grounds. 

    * the FOI fee increases every year on 1 July.

    Requests should be submitted to:

    The Freedom of Information Officer
    VicTrack
    GPO Box 1681
    Melbourne Victoria 3001

    If you are uncertain how to make an FOI request in accordance with the requirements of section 17 of the FOI Act, VicTrack’s FOI Officer will assist you in doing so and can be contacted at foi.requests@victrack.com.au.

     

    Publications (including rules, policies and procedures and reports)
    VicTrack publishes a wide range of information on our website  Additional information as specified by financial reporting directions applicable to Victorian public sector agencies, is available on request to relevant Ministers, Members of Parliament and the public (subject to FOI requirements, if applicable). 
     

    Information about VicTrack
    VicTrack structure and core functions 
    General enquiries      

    More information 
    Annual Report showing how VicTrack complies with FOI obligations (see pages 94 and 95)
    General information on lodging requests 
    Whole of Victorian Government FOI web resource

    The Freedom of Information Act 1982 (FOI Act) gives members of the community a legally enforceable right to access documents held by the government.

    VicTrack supports this right by:

    • making information about VicTrack's operations available to the public by publishing them on our website and making various publications, such as Annual Reports, available for download
    • making rules and information about our practices available to those affected by them
    • facilitating a general right-of-access to documents held by VicTrack (this access is limited only by the proper application of exceptions and exemptions provided in the FOI Act).
    • delivering an efficient, timely and reasonably-costed process for disclosing information.

    The FOI Officer for VicTrack can be contacted via email or by phoning 03 9619 1111. A fee of $34.50* should accompany any request. For more information about how to make a request, see the resources published by the Office of the Victorian Information Commissioner. If you are a current or former employee of VicTrack, you do not need to make an FOI request to access your own employee records. Read more below. 

    * the FOI fee increases every year on 1 July.

     

    CCTV and operational records 
    Please note that VicTrack is the custodial owner of Victoria’s rail assets and we do not operate train and tram services.   

    VicTrack maintains and manages network infrastructure, bridges, open land and heritage buildings, and we operate commercial facilities like the Dynon Rail Freight Terminal and Newport Railway Workshops.   

    However, most of our assets such as stations, tracks, signalling, underpasses and footbridges, are leased and maintained by Victoria’s rail and tram operators (Metro Trains Melbourne for metropolitan train services, V/Line for regional services and Yarra Trams for tram services. 

    FOI requests to V/Line may be made directly to foi@vline.com.au. You can find more information about their process on V/Line's FOI page.

    FOI requests to to Metro Trains Melbourne or Yarra Trams can be made to the Department of Transport and Planning.

    To see a diagram of our relationships with our transport partners, go to our role page.

    That means that if you have questions about a specific incident or accident which occurred at a train station or tram stop, or onboard a train or a tram, or you are seeking CCTV footage where CCTV has been installed, please note those CCTV are owned by the operators and not by VicTrack, and we do not commonly hold or collect CCTV footage.  For more information about CCTV read the Transport Victoria website. 

    If you have any concerns or would like additional information about whether you should make an FOI request to VicTrack, we are happy to assist.  Please contact VicTrack’s FOI Officer at foi.requests@victrack.com.au.   

      

    Part II Information Statement
    The FOI Part II Information Statement outlines VicTrack’s functions, operations and responsibilities. It describes what information is already available to the public and reduces the need for you to submit requests under the FOI Act. 

     

    Organisation and functions
    As the state’s public transport asset owner, VicTrack holds a diverse portfolio of property, rail and telecommunications assets. We are a statutory corporation established under the Transport Integration Act 2010, and a state-owned enterprise with an independent Board, which reports to the Minister for Transport Infrastructure, the Minister for Public and Active Transport and the Treasurer. 

    Since we began in 1997, we’ve remained largely self-funded as the owner of Victoria’s railway land and associated infrastructure, and much of its rolling stock via Rolling Stock Holdings. Our assets are primarily leased via the Department of Transport and Planning to Victoria’s rail and tram operators, who are responsible for public transport services and ongoing management of the assets.

    The telecommunications infrastructure that underpins our transport network is operated by VicTrack and leveraged to deliver telecommunications services to other government agencies. Information relating to VicTrack’s organisation and function can be found at various locations, including this website and online publications.


    Categories of documents and document types
    VicTrack creates a large number of documents and records in the course of its work. VicTrack uses HP Content Manager (HPCM) to classify, store, access and manage its records. 

    VicTrack’s records are organised in HPCM by subject and type (document, contract, enquiry, etc.), and filed by business unit and subject matter. They are managed in accordance with VicTrack’s record management policy, and standards issued by the Public Record Office of Victoria under the Public Records Act 1973.

    Some categories of records/files include:

    • policies, procedures and standards
    • briefings and reports
    • registers
    • correspondence
    • financial records
    • photographs, images, and multimedia objects
    • maps and plans
    • annual reports.

     

    VicTrack also holds current and former employees’ records. You do not ordinarily need to make an FOI request to access these records. Please contact People and Culture in the first instance and they will forward your request to the appropriate person.


    FOI arrangements
    Under the FOI Act, you have the right to request information and access documents about your personal affairs and the activities of VicTrack. Access to documents may be obtained through a "written" (including electronically, such as by email) request to the Freedom of Information Officer as detailed in section 17 of the FOI Act. The request must:

    • be in writing
    • identify as clearly as possible which document/s is/are being requested
    • be accompanied by the appropriate application fee ($34.50*), which may be waived or reduced on hardship grounds. 

    * the FOI fee increases every year on 1 July.

    Requests should be submitted to:

    The Freedom of Information Officer
    VicTrack
    GPO Box 1681
    Melbourne Victoria 3001

    If you are uncertain how to make an FOI request in accordance with the requirements of section 17 of the FOI Act, VicTrack’s FOI Officer will assist you in doing so and can be contacted at foi.requests@victrack.com.au.

     

    Publications (including rules, policies and procedures and reports)
    VicTrack publishes a wide range of information on our website  Additional information as specified by financial reporting directions applicable to Victorian public sector agencies, is available on request to relevant Ministers, Members of Parliament and the public (subject to FOI requirements, if applicable). 
     

    Information about VicTrack
    VicTrack structure and core functions 
    General enquiries      

    More information 
    Annual Report showing how VicTrack complies with FOI obligations (see pages 94 and 95)
    General information on lodging requests 
    Whole of Victorian Government FOI web resource

  • Gender Equality

     

    VicTrack is committed to fostering gender equality in our workplace. We are guided by the Gender Equality Act 2020 (GE Act),  landmark Victorian legislation that steers us towards a more inclusive and equitable work environment.  

    Our key commitments, under the GE Act

    Promote gender equality: VicTrack actively promotes gender equality in the workplace. This involves creating an inclusive environment where all employees, regardless of gender, have equal opportunities and resources to thrive. 

    Conduct gender impact assessments: In developing our policies, programs, and services, we conduct thorough gender impact assessments. These assessments ensure that the needs of women, men, and gender-diverse individuals are considered and addressed, leading to fair and equitable outcomes. 

    Undertake workplace gender audits: VicTrack performs regular workplace gender audits to assess the current state of gender equality within the organisation. These audits provide valuable data that informs the development and implementation of the Gender Equality Action Plan (GEAP). 

    Develop a Gender Equality Action Plan (GEAP): Based on our audit finding, VicTrack has developed a comprehensive Gender Equality Action Plan. This plan outlines specific strategies and actions to address gender inequalities and promote a more inclusive workplace. 

    Report on progress: VicTrack reports on its progress towards achieving gender equality every two years. These progress reports are submitted to the Commissioner for Gender Equality in the Public Sector and are made publicly available. 


    Importance of the progress report 

    VicTrack’s GEAP Progress Report is an essential component of VicTrack's obligations under the Gender Equality Act 2020. It serves several important purposes: 

    Transparency: By publishing the progress report, VicTrack demonstrates its commitment to transparency and accountability in its efforts to promote gender equality. 

    Benchmarking: The report helps VicTrack measure progress over time, identifying both successes and areas for improvement. 

    Stakeholder engagement: The progress report engages stakeholders, including employees, clients, and the broader community, by keeping them informed about VicTrack's gender equality initiatives and achievements. 

    Continuous improvement: Regular reporting encourages VicTrack to continuously improve by highlighting best practices and identifying gaps that need to be addressed in future action plans. 

    The Commission for Gender Equality in the Public Sector will publish summary level data from progress audits on their public data insights portal. Data will be presented as visual reports. 


     

    VicTrack is committed to fostering gender equality in our workplace. We are guided by the Gender Equality Act 2020 (GE Act),  landmark Victorian legislation that steers us towards a more inclusive and equitable work environment.  

    Our key commitments, under the GE Act

    Promote gender equality: VicTrack actively promotes gender equality in the workplace. This involves creating an inclusive environment where all employees, regardless of gender, have equal opportunities and resources to thrive. 

    Conduct gender impact assessments: In developing our policies, programs, and services, we conduct thorough gender impact assessments. These assessments ensure that the needs of women, men, and gender-diverse individuals are considered and addressed, leading to fair and equitable outcomes. 

    Undertake workplace gender audits: VicTrack performs regular workplace gender audits to assess the current state of gender equality within the organisation. These audits provide valuable data that informs the development and implementation of the Gender Equality Action Plan (GEAP). 

    Develop a Gender Equality Action Plan (GEAP): Based on our audit finding, VicTrack has developed a comprehensive Gender Equality Action Plan. This plan outlines specific strategies and actions to address gender inequalities and promote a more inclusive workplace. 

    Report on progress: VicTrack reports on its progress towards achieving gender equality every two years. These progress reports are submitted to the Commissioner for Gender Equality in the Public Sector and are made publicly available. 


    Importance of the progress report 

    VicTrack’s GEAP Progress Report is an essential component of VicTrack's obligations under the Gender Equality Act 2020. It serves several important purposes: 

    Transparency: By publishing the progress report, VicTrack demonstrates its commitment to transparency and accountability in its efforts to promote gender equality. 

    Benchmarking: The report helps VicTrack measure progress over time, identifying both successes and areas for improvement. 

    Stakeholder engagement: The progress report engages stakeholders, including employees, clients, and the broader community, by keeping them informed about VicTrack's gender equality initiatives and achievements. 

    Continuous improvement: Regular reporting encourages VicTrack to continuously improve by highlighting best practices and identifying gaps that need to be addressed in future action plans. 

    The Commission for Gender Equality in the Public Sector will publish summary level data from progress audits on their public data insights portal. Data will be presented as visual reports. 


  • Gifts, Benefits and Hospitality

    In keeping with the standards issued by the Victorian Public Sector Commission and in line with the minimum accountabilities applying to all public sector organisations, we are required to maintain and publish our: 

    Gifts, Benefits and Hospitality Policy
    Register of offers of Gifts, Benefits and Hospitality received 2024-25
    Register of offers of Gifts, Benefits and Hospitality received 2023-24

    Important information for current or future suppliers and business associates

    It is important that current and potential suppliers and business associates of VicTrack are aware of our obligations when receiving offers of gifts, benefits or hospitality (GBH).

    Gifts are free or heavily discounted items that would generally be seen by the public as a gift (such as hampers, gift packs, flowers) and include money or anything that can be converted into money such as gift vouchers or cards.

    Benefits are preferential treatment, privileged access, favours or other advantage offered. They include invitations to sporting, cultural or social events (such as tickets to the Grand Prix, Melbourne Cup, Australian Open tennis, football games) and access to discounted items (such as training events and conferences).

    Hospitality is the friendly reception and treatment of guests (such as refreshments at a business meeting, drinks or a party, entertainment, restaurant meals and/or sponsored travel and accommodation).

    VicTrack has stringent rules around employees or Board members accepting offers of GBH. As acceptance of an offer an item of GBH could reasonably be perceived as influencing our employees and Board in the performance of their duties, offers of GBH can only be accepted in very limited circumstances in line with our GBH Policy.

    Accordingly, we request that our current and potential suppliers and other business associates do not make offers of GBH to our employees or Board.

    All offers of GBH made that are valued at $50 or more, whether accepted or declined, will be recorded in our public GBH register that is published on our website. 

    The Victorian Government’s Supplier Code of Conduct (Code) also contains standards relating to the provision of gifts, benefits and hospitality. Current and potential suppliers should review and familiarise themselves with the Code and ensure that relevant areas of their business are aware of these standards as well as our policy position outlined above.

    We may elect to not work with or cease to work with Suppliers who do not comply with this Code or our policy position on GBH offers.

     

    In keeping with the standards issued by the Victorian Public Sector Commission and in line with the minimum accountabilities applying to all public sector organisations, we are required to maintain and publish our: 

    Gifts, Benefits and Hospitality Policy
    Register of offers of Gifts, Benefits and Hospitality received 2024-25
    Register of offers of Gifts, Benefits and Hospitality received 2023-24

    Important information for current or future suppliers and business associates

    It is important that current and potential suppliers and business associates of VicTrack are aware of our obligations when receiving offers of gifts, benefits or hospitality (GBH).

    Gifts are free or heavily discounted items that would generally be seen by the public as a gift (such as hampers, gift packs, flowers) and include money or anything that can be converted into money such as gift vouchers or cards.

    Benefits are preferential treatment, privileged access, favours or other advantage offered. They include invitations to sporting, cultural or social events (such as tickets to the Grand Prix, Melbourne Cup, Australian Open tennis, football games) and access to discounted items (such as training events and conferences).

    Hospitality is the friendly reception and treatment of guests (such as refreshments at a business meeting, drinks or a party, entertainment, restaurant meals and/or sponsored travel and accommodation).

    VicTrack has stringent rules around employees or Board members accepting offers of GBH. As acceptance of an offer an item of GBH could reasonably be perceived as influencing our employees and Board in the performance of their duties, offers of GBH can only be accepted in very limited circumstances in line with our GBH Policy.

    Accordingly, we request that our current and potential suppliers and other business associates do not make offers of GBH to our employees or Board.

    All offers of GBH made that are valued at $50 or more, whether accepted or declined, will be recorded in our public GBH register that is published on our website. 

    The Victorian Government’s Supplier Code of Conduct (Code) also contains standards relating to the provision of gifts, benefits and hospitality. Current and potential suppliers should review and familiarise themselves with the Code and ensure that relevant areas of their business are aware of these standards as well as our policy position outlined above.

    We may elect to not work with or cease to work with Suppliers who do not comply with this Code or our policy position on GBH offers.

     
  • Modern Slavery Act Statement

    VicTrack believes that all workers deserve to be treated with dignity and respect. We are committed to ensuring any form of modern slavery (including human trafficking, forced marriage, forced labour, debt bondage and deceptive recruiting) does not occur in our business or supply chain.

    We have developed an Anti-Modern Slavery policy to meet our moral and ethical obligations to end modern slavery.

    VicTrack’s Modern Slavery Act Statement sets out the actions we have taken to address modern slavery and human trafficking risks in our business, operations and supply chain.

     

    VicTrack believes that all workers deserve to be treated with dignity and respect. We are committed to ensuring any form of modern slavery (including human trafficking, forced marriage, forced labour, debt bondage and deceptive recruiting) does not occur in our business or supply chain.

    We have developed an Anti-Modern Slavery policy to meet our moral and ethical obligations to end modern slavery.

    VicTrack’s Modern Slavery Act Statement sets out the actions we have taken to address modern slavery and human trafficking risks in our business, operations and supply chain.

     

  • Procurement Activity Plan

    The Victorian Government governance policy requires VicTrack to prepare and publish a high-level summary plan of forecast procurement activities to be conducted over the next 12 months. 

    The content in VicTrack’s forecast Procurement Activity Plan provides the supply market with an overview of what VicTrack may be planning to buy over the forecast period. The plan will be updated regularly to reflect our changing procurement needs. 


     

    The Victorian Government governance policy requires VicTrack to prepare and publish a high-level summary plan of forecast procurement activities to be conducted over the next 12 months. 

    The content in VicTrack’s forecast Procurement Activity Plan provides the supply market with an overview of what VicTrack may be planning to buy over the forecast period. The plan will be updated regularly to reflect our changing procurement needs. 


     
  • Protected disclosure

    VicTrack is committed to the aims and objectives of the Public Interest Disclosures Act 2012.

    We do not tolerate improper or corrupt conduct by our employees or officers, nor the taking of reprisals against those who come forward to disclose such conduct.

    We recognise the value of transparency and accountability in our administrative practices, and support the making of disclosures that reveal improper or corrupt conduct, or reveal taking of reprisals against those who come forward to disclose such conduct.

    We will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal for making the disclosure. We will also afford natural justice to the person who is the subject of the disclosure.

    How do I report an allegation?

    There are a number of avenues available to report an allegation.

    A disclosure of misconduct or an improper state of affairs or circumstances about VicTrack made by an eligible recipient, may trigger whistleblower protections under the Corporations Act 2001. The Public Interest Disclosure Coordinator (who is VicTrack’s General Counsel) is authorised by VicTrack to receive Protected Disclosures under the Corporations Act 2001.

    The General Counsel can be contacted by:

    All other public interest disclosures must be made directly to the Independent Broad-Based Anti-Corruption Commission (IBAC) in accordance with its procedures and guidelines.

     



    VicTrack is committed to the aims and objectives of the Public Interest Disclosures Act 2012.

    We do not tolerate improper or corrupt conduct by our employees or officers, nor the taking of reprisals against those who come forward to disclose such conduct.

    We recognise the value of transparency and accountability in our administrative practices, and support the making of disclosures that reveal improper or corrupt conduct, or reveal taking of reprisals against those who come forward to disclose such conduct.

    We will take all reasonable steps to protect people who make such disclosures from any detrimental action in reprisal for making the disclosure. We will also afford natural justice to the person who is the subject of the disclosure.

    How do I report an allegation?

    There are a number of avenues available to report an allegation.

    A disclosure of misconduct or an improper state of affairs or circumstances about VicTrack made by an eligible recipient, may trigger whistleblower protections under the Corporations Act 2001. The Public Interest Disclosure Coordinator (who is VicTrack’s General Counsel) is authorised by VicTrack to receive Protected Disclosures under the Corporations Act 2001.

    The General Counsel can be contacted by:

    All other public interest disclosures must be made directly to the Independent Broad-Based Anti-Corruption Commission (IBAC) in accordance with its procedures and guidelines.

     



  • Reporting ethics violations of VicTrack employees and suppliers

    VicTrack is committed to continuously improving its governance and compliance program while upholding codes of conduct and other policies relating to ethical business practices.

    When to make a report

    Any VicTrack employee, supplier or member of the public can report an ethics violation if they:

    • have reason to believe a VicTrack employee or supplier has violated or is in violation of the policies

    • want to report issues involving any misconduct by an employee of VicTrack or any of VicTrack’s suppliers.


    How to report an ethics violation

    Email VicTrack's General Counsel at generalcounsel@victrack.com.au. Reports are confidential and will be investigated and discussed with the relevant Group Manger, Executive General Manager or the Chief Executive Officer.

    You can also report any actual or suspected issues, wrongdoing or illegal conduct through the VicTrack's Speak Up Integrity Hotline, an independent and externally managed service provided by Core Integrity.

    You can remain anonymous when making a report to the Speak Up hotline. Please note that sometimes anonymous reports can be more difficult to investigate.

    You can report an issue or suspected issue via the Integrity Hotline:



    More information 

    We encourage any employee, supplier or member of the public to report violations or suspected violations of any of the policies and misconduct which relate to:

    Protected disclosures (or public interest disclosures) will be referred to the Independent Broad-based Anti-Corruption Commission (IBAC). IBAC assesses whether a complaint meets the criteria to be a protected disclosure. The criteria specified in the Act are that:

    • The Improper conduct must be either criminal conduct or conduct serious enough to result in a person’s dismissal.

    • The detrimental action includes harassment or discrimination, or other adverse action taken against the discloser in reprisal for having reported the alleged improper conduct.

    Note: Transactional issues such as deliveries, payments or other related items should not be reported through this channel. Instead, contact the VicTrack employee you are transacting with.  

    VicTrack is committed to continuously improving its governance and compliance program while upholding codes of conduct and other policies relating to ethical business practices.

    When to make a report

    Any VicTrack employee, supplier or member of the public can report an ethics violation if they:

    • have reason to believe a VicTrack employee or supplier has violated or is in violation of the policies

    • want to report issues involving any misconduct by an employee of VicTrack or any of VicTrack’s suppliers.


    How to report an ethics violation

    Email VicTrack's General Counsel at generalcounsel@victrack.com.au. Reports are confidential and will be investigated and discussed with the relevant Group Manger, Executive General Manager or the Chief Executive Officer.

    You can also report any actual or suspected issues, wrongdoing or illegal conduct through the VicTrack's Speak Up Integrity Hotline, an independent and externally managed service provided by Core Integrity.

    You can remain anonymous when making a report to the Speak Up hotline. Please note that sometimes anonymous reports can be more difficult to investigate.

    You can report an issue or suspected issue via the Integrity Hotline:



    More information 

    We encourage any employee, supplier or member of the public to report violations or suspected violations of any of the policies and misconduct which relate to:

    Protected disclosures (or public interest disclosures) will be referred to the Independent Broad-based Anti-Corruption Commission (IBAC). IBAC assesses whether a complaint meets the criteria to be a protected disclosure. The criteria specified in the Act are that:

    • The Improper conduct must be either criminal conduct or conduct serious enough to result in a person’s dismissal.

    • The detrimental action includes harassment or discrimination, or other adverse action taken against the discloser in reprisal for having reported the alleged improper conduct.

    Note: Transactional issues such as deliveries, payments or other related items should not be reported through this channel. Instead, contact the VicTrack employee you are transacting with.  

  • Telecommunications policies


    Standard order terms 

    These are standard order terms for VicTrack telecommunications products and services.

    Telecommunications Acceptable Use Policy

    The Telecommunications Acceptable Use Policy communicates to customers acceptable usage and access requirements of VicTrack's telecommunications services and resources. 

    The policy applies to all individuals who access, use and/or maintain VicTrack's telecommunications services. 

    This includes:

    • customers, who access or use the telecommunications services pursuant to a contract with Vic Track
    • all full-time, part-time and temporary staff employed by, or working for or on behalf of the customer
    • contractors and consultants working for, or on behalf of, the customer
    • customer approved third parties, customers' customers or end users working for, or on behalf of, the customer


    Telecommunications Customer Service Guarantee Policy

    As a supplier of standard telephone services, we must comply with the Telecommunications (Customer Service Guarantee) Standard 2023.

    The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. VicTrack must meet minimum performance requirements for specified services and pay damages to customers when these are not met.

    Telecommunications Industry Ombudsman Complaints Policy

    The Telecommunications Industry Ombudsman Complaints Policy sets out guidelines for the correct handling of complaints by VicTrack staff that are registered with the TIO and referred to VicTrack for action.


    Telecommunications Financial Hardship

    VicTrack’s goal is to prioritise keeping customers experiencing financial hardship connected. 

     


    Standard order terms 

    These are standard order terms for VicTrack telecommunications products and services.

    Telecommunications Acceptable Use Policy

    The Telecommunications Acceptable Use Policy communicates to customers acceptable usage and access requirements of VicTrack's telecommunications services and resources. 

    The policy applies to all individuals who access, use and/or maintain VicTrack's telecommunications services. 

    This includes:

    • customers, who access or use the telecommunications services pursuant to a contract with Vic Track
    • all full-time, part-time and temporary staff employed by, or working for or on behalf of the customer
    • contractors and consultants working for, or on behalf of, the customer
    • customer approved third parties, customers' customers or end users working for, or on behalf of, the customer


    Telecommunications Customer Service Guarantee Policy

    As a supplier of standard telephone services, we must comply with the Telecommunications (Customer Service Guarantee) Standard 2023.

    The Customer Service Guarantee (CSG) is a standard designed to encourage service improvement and guard against poor service. VicTrack must meet minimum performance requirements for specified services and pay damages to customers when these are not met.

    Telecommunications Industry Ombudsman Complaints Policy

    The Telecommunications Industry Ombudsman Complaints Policy sets out guidelines for the correct handling of complaints by VicTrack staff that are registered with the TIO and referred to VicTrack for action.


    Telecommunications Financial Hardship

    VicTrack’s goal is to prioritise keeping customers experiencing financial hardship connected. 

     
  • Transport Integration Act

    The Transport Integration Act 2010 is the guiding legislative framework for VicTrack and the entire transport portfolio.

    As well as ensuring integration and sustainability are core principles of Victorian transport agencies, the Act aims to align corporate planning to Department of Transport and Planning strategic priorities.

    Requirements under the Act

    The Act requires that all decisions affecting the transport system be made within the same integrated decision-making framework and support the same objectives, and:

    • introduces a core focus on an integrated and sustainable transport system
    • sets out objectives for the transport system including economic prosperity and environmental sustainability
    • recognises the importance of coordinated transport and planning
    • sets out decision-making principles and processes
    • recognises the role and responsibilities of all transport agencies including V/Line and VicTrack
    • acknowledges the role of 'interface bodies' impacting on the transport system including the Department of Energy, Environment and Climate Action, the Growth Area Authorities and local government


    Functions of VicTrack under the Act

    VicTrack is one of the key transport agencies recognised under the Act and its roles as a transport corporation are defined as primarily to support the transport system, for other purposes which support government policy and for commercial gain if the development or use will not compromise the current or future transport system.

    The functions of VicTrack under the Act are to act as custodian of transport-related and non-transport related land and assets and other functions that include providing access to, and maintaining, non-operational land for:

    • walking and cycling uses
    • tourist and heritage rail operations
    • granting leases for business and community uses
    • managing graffiti, vandalism and litter to improve public safety and amenity
    • managing fuel build to reduce the likelihood of fire
    • delivering a program of land remediation to improve the condition of land and allow for its future use
    • protecting and maintaining heritage-listed infrastructure and assets

     

    VicTrack also has a role to provide strategic advice to the Department of Transport and Planning; and the Department of Energy, Environment and Climate Action in relation to environmental aspects of sustainable land management, to develop a telecommunication network and services to support the transport system, maintain data in respect to transport-related land and assets and promote the sustainable development of land not required for the future development of the transport system.

    The Act also states that in performing these functions VicTrack should engage with stakeholders to ensure better outcomes for all Victorians, conduct research relating to the performance of its functions and efficiently deal with any complaints relating to the performance of its functions.

    The Transport Integration Act 2010 is the guiding legislative framework for VicTrack and the entire transport portfolio.

    As well as ensuring integration and sustainability are core principles of Victorian transport agencies, the Act aims to align corporate planning to Department of Transport and Planning strategic priorities.

    Requirements under the Act

    The Act requires that all decisions affecting the transport system be made within the same integrated decision-making framework and support the same objectives, and:

    • introduces a core focus on an integrated and sustainable transport system
    • sets out objectives for the transport system including economic prosperity and environmental sustainability
    • recognises the importance of coordinated transport and planning
    • sets out decision-making principles and processes
    • recognises the role and responsibilities of all transport agencies including V/Line and VicTrack
    • acknowledges the role of 'interface bodies' impacting on the transport system including the Department of Energy, Environment and Climate Action, the Growth Area Authorities and local government


    Functions of VicTrack under the Act

    VicTrack is one of the key transport agencies recognised under the Act and its roles as a transport corporation are defined as primarily to support the transport system, for other purposes which support government policy and for commercial gain if the development or use will not compromise the current or future transport system.

    The functions of VicTrack under the Act are to act as custodian of transport-related and non-transport related land and assets and other functions that include providing access to, and maintaining, non-operational land for:

    • walking and cycling uses
    • tourist and heritage rail operations
    • granting leases for business and community uses
    • managing graffiti, vandalism and litter to improve public safety and amenity
    • managing fuel build to reduce the likelihood of fire
    • delivering a program of land remediation to improve the condition of land and allow for its future use
    • protecting and maintaining heritage-listed infrastructure and assets

     

    VicTrack also has a role to provide strategic advice to the Department of Transport and Planning; and the Department of Energy, Environment and Climate Action in relation to environmental aspects of sustainable land management, to develop a telecommunication network and services to support the transport system, maintain data in respect to transport-related land and assets and promote the sustainable development of land not required for the future development of the transport system.

    The Act also states that in performing these functions VicTrack should engage with stakeholders to ensure better outcomes for all Victorians, conduct research relating to the performance of its functions and efficiently deal with any complaints relating to the performance of its functions.

Our role

We are a state-owned organisation with an independent Board. We are the owners of Victoria’s transport assets, and work alongside

Most of our railway land, assets and buildings are leased to the public transport operators, and they are responsible for maintaining the assets leased to them.