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Festive season

Our offices will be closed from Wednesday 24 December 2025 to Friday 2 January 2026 inclusive.

We will be providing essential operational support services only during this time.

For urgent enquiries during this time, please call (03) 9619 1111

If you have a question or need help you can look for support information or contact us.

If you have a question or need help you can look for support information or contact us.

Contact and complaints

General enquiries
Media enquiries
Telecommunications enquiries
Commercial lease tenant enquiries
Commercial billboard enquiries
Report graffiti
Make a complaint
On VicTrack land

Install utilities and services
Permit to work
Buy property
Lease property
Environment and heritage
Apply to reuse soil
Film on VicTrack land
Install art, memorial or garden
Shared user pathways
On your land

Access private property via a rail corridor
Build next to the rail corridor
Resources

RailMap
Publications
Online safety induction
Telecommunications Engineering Standards
Telecommunications Financial Hardship